Throughout their partnership with us, from the first contact, though integration, to the “in-life” support of our services, operators will experience a best-in-class support service from SIS.
We understand the challenge that most operators face around their development roadmaps so we work hard to ensure the integration process for our products is as straightforward as possible and provide support all the way through the process.
Path to go live
Kick-off meeting
To set out how we will work together throughout the integration process.
Step by step support
The SIS team are on hand to answer your questions during integration including support with product placement.
Live service
Launch date agreed and test account details provided to our team.
Our process
Once you start the integration process with SIS you will be introduced to our expert team who will provide dedicated support to you to get you live as soon as possible including:
- Kick-off meetings to discuss your requirements and address any initial queries
- Supply of technical documentation
- Set-up of test feeds
- Regular catch-up calls to remove any blockers
- Support via instant messaging communication throughout
Data Integration
Step 1
SIS will provide access to integration documents.
Step 2
Kick-off meeting or Skype call.
Step 3
IP whitelisting – 5 business days notice required to implement.
Step 4
Set up client.
Step 5
SIS will provide access to a test feed.
Step 6
Online customers to provide SIS log-in credential for test account.
Step 7
Conclude integration and confirm go live date.
Step 8
Integrations of live feed to be completed within 14 days (Any extensions to be approved before expiry).
Step 9
When coding complete, customer to request live feed (14 day access).
Step 10
Integration coding undertaken by customer.
Step 11
Go live (Subject to contract being signed).
Step 12
SIS to issue welcome pack advising on all “in life” support details.
Streaming integration
Step 1
SIS will provide access to integration documents.
Step 2
Kick-off meeting or Skype call.
Step 3
SIS will provide product placement documents.
Step 4
SIS will provide access to a test stream (28 days access).
Step 5
Integration coding undertaken by customer.
Step 6
SIS to make configuration changes to make stream production ready.
Step 7
Customer to provide SIS with log-in credentials for a test account.
Step 8
Conclude integration and confirm go live date.
Step 9
Any required geo-blocking is confirmed to be in place.
Step 10
Integration of test stream to be completed within 28 days (any extensions to be approved before expiry).
Step 11
Go live (Subject to contract being signed).
Step 12
SIS to issue welcome pack advising on all “in life” support details.
Easy integration
All of our products are easy to integrate to ensure our partners can go live and drive revenue as quickly as possible. We provide support throughout and easy to follow documentation.
Documentation
Your technical teams will be provided with easy to follow technical documentations to help them through the integration process to enable operators to start driving betting revenue from our products as quickly as possible.
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