New “Lo- call” Number

As you may recall we have recently been asking you for feedback on the services we provide to our customers. There was one area that a few of you asked us to look into, providing a “lo-call” number when contacting us from both landlines and mobile phones.

We have listened and are pleased to announce that customers can now call our new +44 (0) 3457 400 400 number, which will shortly replace the existing number, +44 (0) 845 7 400 400 at the end of September 2018. Until that time both numbers will be available for customers to use.

Call options:

  • If you are calling to report a fault or require information on betting data – press 1

  • If you call relates to a billing enquiry – press 2

  • For all other enquiries – press 3

If you prefer to contact us via email, then please note the below details. Different email addresses apply depending on the nature of your enquiry.

Email options: